Terms of use

1. About the service

Pingura is a connection route optimization tool for online games. The Windows app, the Android app, the Smart DNS service and console connection are parts of this service.

Pingura only examines and routes the traffic of the games and apps you choose yourself (or, in Smart DNS mode, the device whose DNS you have set).

2. Account

You are responsible for the accuracy of your account information and for protecting your username and password. Any activity done with your account is attributed to you.

No one may create more than one account to get around service limits or to receive free trials or rewards several times.

• Verifying a mobile number is required to activate some features.
• Sharing an account with others is not allowed, except within the limits Pingura itself announces.
• If you see suspicious activity, immediatelyً tell support.

3. Subscription, payment and free trial

Subscription details, prices and durations are announced on the site’s subscription page. Payment is made through reputable gateways and from the Pingura account.

The free trial period, where it exists, is offered once per user and its conditions are announced on the site.

Prices and plans may change; changes do not affect subscriptions already purchased.

4. Refunds

If a purchased subscription cannot be used because of a technical problem on Pingura’s side and support cannot fix it, you can request a review through a ticket.

Normal use of the service and ping not dropping to a number you wanted is not, by itself, a reason for a refund, because the result depends on the operator, location and game server.

In the event of disruptions or outages of Iran’s internet, operator or international route problems, or any infrastructure issue that the Pingura team cannot resolve, Pingura bears no responsibility and no refund or compensation will be provided.

5. Permitted use

Using Pingura must comply with the laws of the Islamic Republic of Iran and the rules of the services and games you use.

• Use for illegal activity, attacking networks or services, port scanning, sending spam or spreading malware is prohibited.
• Cheating in games, bypassing anti-cheat systems or any use that goes against a game’s terms is at the user’s own responsibility.
• Reverse engineering, modifying or redistributing Pingura’s programs without permission is not allowed.
• Reselling the service or a subscription without a separate agreement is prohibited.

6. The nature of the result and limits

Pingura tries to give you a more suitable route, but the result depends on network conditions, and no reduction in ping, removal of Packet Loss or specific speed is guaranteed.

The service may be temporarilyً disrupted because of maintenance, infrastructure problems, operator restrictions or factors beyond our control.

For console connection, whether the methods work correctly depends on your network settings and hardware, and is not guaranteed for all games and models.

7. Third-party games and services

Pingura is not affiliated with the companies that make games, and the names and trademarks of games belong to their owners.

The final decision on whether network tools may be used in each game is up to that game’s rules and is the user’s responsibility.

8. Suspension and end of use

If these terms are violated, the service is abused, or there is a risk to infrastructure security, Pingura may restrict the account’s access, temporarilyً suspend or cut it off.

You can stop using the service at any time. To delete your account, ask through support.

9. Limitation of liability

To the maximum extent allowed by law, Pingura is not liable for indirect damages, loss of a game rank or account, or damage caused by outages of the internet or other services.

Pingura’s overall liability is in any case limited to the amount you paid for your current subscription.

10. Changes to the terms

These terms may be updated. The new version is published on this same page with the update date, and continued use means acceptance.

11. Contact us

For any question or objection about these terms, contact us through the support and tickets section of the account panel, Telegram (@Pingurair) or Pingura Discord.