Privacy
Your privacy matters to us. This page explains what data Pingura needs to provide the service and what we do with it.
Last updated: November 5, 20261. Information we collect
We only keep the information needed for creating an account, providing the service, payment, support and security.
- Account information: username, email and mobile number (if provided) and the password, which is stored hashed.
- Subscription and payment information: subscription status, orders and transaction results. Bank card details are not stored on Pingura servers and payment takes place at the bank gateway.
- Device information: the device ID and public key for authenticating requests, the app version and the operating system.
- IP registered for Smart DNS: the address you register yourself in the panel so that only it can use the service.
- Connection quality and session report information: metrics such as Ping, Jitter and Packet Loss and session reports, to show to you and to improve the service.
- Support messages: the text of tickets and the files you attach yourself.
2. Linked game accounts
If you link your game account to Pingura for game quests (for example a Riot ID for League of Legends and Valorant, Steam, or a World of Warcraft character), we only keep the information needed to count your quests. Linking is entirely optional.
Pingura is not affiliated with Riot Games and gets official game data through Riot’s own programming interface (API).
- Your Riot ID (name and tag), the account’s internal ID and the game server region, only to find your own matches.
- The results of your own matches, such as queue type, champion or agent, kills, deaths, assists, damage, win or loss and play time. Chat content and other players’ information are not stored.
- To verify account ownership, we ask you to make one small change in the game (for example your profile icon); we never ask for or see your game password.
- This information is only shown to you and used for quests; it is not public and is never sold.
- You can unlink the account at any time from the Linked accounts section of the account panel; unlinking cuts the connection and stops fetching new matches. To have your match data deleted completely, you can also ask through a ticket.
3. Why we use this information
- Providing, maintaining and improving the service and routing
- Authentication, preventing abuse and protecting infrastructure security
- Activating and managing subscriptions and payments
- Answering tickets and communicating about the account and the service
- Showing connection quality reports to you
4. Your traffic content
To route your selected traffic, Pingura has to pass it through its infrastructure. Our goal is routing and connection quality, not reading the content of your communications; many game and web connections are encrypted themselves.
For security and abuse prevention, limited and necessary technical data (such as connection time and device ID) may be recorded.
6. Information security
We use appropriate technical measures to protect data, including encrypting communication, hashing passwords and limiting internal access. Even so, no system is 100% secure; choose a strong password and do not share it with anyone.
7. Retention period
We keep information only as long as needed to provide the service, meet legal obligations and resolve disputes. When you request account deletion, data that is no longer needed is deleted or anonymized.
9. Your rights
- Request to view or correct your account information
- Request to delete your account
- Opt out of non-essential messages
- Ask what data is kept about you
10. Minors
The service is not designed for independent use by people under 18. If you are a minor, use it with your parents’ knowledge and supervision.
11. Changes to this policy
We may update this text. The new version is published on this same page with the update date.
12. Contact us
For any question or request about privacy, contact us through a ticket in the account panel, Telegram (@Pingurair) or Pingura Discord.